Allure Wigs Inc | FAQ

1. What is the quality of your hair?
We only use the best grade of virgin human hair.

2. How are the wigs constructed?
Our wigs are made-to-order and assembled by hand in a factory. We then customize each hairline via the process of bleaching and plucking the knots.

3. How will I know if the wig will fit?
Tell us the circumference of your head or schedule a fitting via a consultation.

4. How long to ship in the USA?
Because of the custom nature of each unit, shipping could take up to 5 -7 business days from the time you place an order.

5. How to become an Allure Angel?
Sign up today!

6. What is your return or exchange policy?
Due to hygienic purposes, all sales are final. Please read more about our Terms and Conditions.

7. How may I contact you?
- Visit the live chat on our homepage 
- Send us an email 
- Call/text our phone: (929) 832-9507 

8. What are your hours?
Wednesday - Saturday 
12pm- 7pm salon

Sunday - Saturday 
8am- 6pm live chat
9am -8pm phone
24/7 online

9. Where are you located?
While we do not yet have a primary physical location, we are renting a chair at a salon in the Williamsburg section of Brooklyn, NY. Be sure to book a hair and/or wig service to see us!  

10. How can I order a gray wig?
Our inventory generally consists of natural hair color 1B. However, if you’d like to purchase a different colored wig, we can customize one for you at an extra cost. In the meantime, please book a free consultation to get started, as we will need to guide you through the bespoke process. We want to ensure that we can produce the proper shade and fit for your needs.

11. Can the wigs take heat?
Yes, up to 450 degrees.